This website is owned and run by the Zoological Society of London, registered charity number 208728, and its wholly owned trading company Zoo Enterprises Limited company number 01178687 (together being “ZSL“). ZSL is committed to protecting your privacy in accordance with their obligations under the Data Protection Act 1998. This privacy policy explains what information ZSL collects about you and how it will be used. When you access and use this website you agree to be legally bound by all our terms and conditions as well as our privacy policy outlined below.


What information do we collect?

ZSL collects information from you to enable us to provide you with the goods and services you ask for. This may include your name, address, telephone number, email address or organisation name. If any of the information you have provided changes at any time or appears to be incorrect please let ZSL know by using this website’s contact form.

ZSL will use the information you enter into the website only for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails that link to such forms. ZSL may also collect internet protocol addresses to diagnose problems with our servers and for system administration, but ZSL does not link these addresses to any person’s name or identity.

Whenever ZSL asks you for information about yourself you may, by ticking the relevant box, opt out of receiving other communications. In addition, whenever you receive other communications by email you will be told how to opt out of being updated by email in the future. If you choose to opt out of being updated as described above ZSL will cease all such future disclosure of data.

Please let ZSL know if you want details of the personal information we hold about you by emailing .

In no circumstances will ZSL collect any data that is not directly related to the use of this website so, for example, we will not record other sites that you have visited.


Third parties

In order to process email subscriptions, ZSL may pass your personal information to third party providers and, where it is lawfully requested to do so, regulatory authorities. Such third party providers will only have access to the personal information needed to perform the relevant service. They may not use your personal information for any other purposes and are required to process your personal information in accordance with the Data Protection Act 1998.

ZSL will not otherwise provide any of the personal information you give to us to any third party for any purpose unconnected with a transaction you initiate, except with your prior express consent.


International transfer of information

ZSL will retain the personal information you provide within the United Kingdom, and will not transfer it to any other country except with your prior and express consent; however, the internet is global and it is possible that information you provide to ZSL will be temporarily transferred via a route outside the European Economic Area as it passes between you and this website or a third party provider.



ZSL is committed to the security of your personal information and we have security procedures in place to protect the loss, misuse or alteration of information under our control.


How we collect data about your use of this website

ZSL tries to ensure that this website offers visitors an enjoyable experience. To help us achieve this goal ZSL and our appointed agencies may collect anonymous information about your use of this website and other digital communications from cookies and or by the use of pixel tags.

Cookies are small data files that are sent to your browser and pixel tags are used to read such cookies. Most internet browsers automatically accept cookies, but you can delete existing cookies from your browser and, by editing your internet browser options, choose not to receive cookies in future. Please note that if you do opt to reject cookies any personalised functionality of this website will not operate correctly.

Find out more about the cookies set by the ZSL website and how to delete and control them on the Cookies page.



ZSL uses Google Analytics to collect data about traffic through the ZSL website via Google cookies and anonymous identifiers.

ZSL will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google feature unless there is robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that merger.

If you wish to opt- out of Google Analytics tracking please visit and install the Google Analytics Opt-out Browser Add-on.